Terms & conditions

Vetta is a brand of Bharatrix Private Limited, a company registered in India, CIN U62099WB2025PTC284614, with its registered office at B-9/129, Kalyani, Nadia, West Bengal 741235, India. In these terms “we”, “us” and “Vetta” mean that company.

• Member — anybody with a Vetta account.
• Luminary — a member we have verified and listed, who offers sessions on Vetta.
• Connect — a session booked with a Luminary at a time they opened.
• Space — a scheduled group session, run by a host, that members register for a seat in.
• Session — either of those. Every session is delivered online, as a video call on Vetta.

• You must be at least 18 years old to use Vetta.
• The details you give us — including your name — must be true, and they are what other people in a session see.
• Your account is yours alone. Keep your password to yourself, and tell us at once if you think somebody else has got into it.
• You may close your account at any time by writing to us. Closing it does not cancel a session already booked or reverse a payment already made.

When you book a session, you are buying it from Bharatrix Private Limited. We are the seller and your contract is with us. We take the payment, we are answerable to you for the session being delivered, and we handle every refund ourselves.

Luminaries are independent people we engage to deliver those sessions. They are not our employees, partners or agents, and they are not selling to you directly. We pay them for the sessions they deliver, out of what we collect, on the terms in section 9 below.

What a Luminary says in a session is their own view, and we do not control or endorse it — see section 12.

• Prices are set by each Luminary, shown in Indian Rupees on the booking page, and explained on our pricing page. The price you are shown before paying is the price charged.
• When you start a booking, your place is held for 5 minutes while you pay. If payment is not completed in that time, the place is released and goes back on sale.
• Payment is processed by Razorpay. Your card and bank details are entered on Razorpay’s checkout and are never seen or stored by us.
• A booking is confirmed when the payment is confirmed to us, not when checkout closes. You get a confirmation email, which is your receipt.
• If a payment reaches us after the place has been released, the seat is not reinstated and the full amount is refunded automatically.

Our full cancellation and refund policy forms part of these terms. In summary:

Refunds always go back to the payment method the money came from. We do not issue credits, vouchers or balances.

• A session’s call opens 10 minutes before its scheduled start, from the session’s own page on Vetta. You need a device with a camera, a microphone and a working internet connection.
• Sessions run for the length that was booked. A call that is still running is ended shortly after its scheduled end.
• Do not record a session, in any form, without the express consent of everybody in it.
• Messages sent in a session’s chat are stored, and may be read by us if a problem with that session is reported or a safety concern is raised. See our privacy policy.

You agree not to:

• arrange payment for a Vetta session outside Vetta, or ask anybody to — including moving a booking off the platform to avoid our fee. Doing so removes every protection these terms give both sides;
• harass, threaten, defame or discriminate against anybody, in a call, in chat, or in a review;
• impersonate anybody, or claim qualifications, positions or achievements you do not have;
• post or share anything unlawful, or anything you do not have the right to share;
• use Vetta for anything illegal, or to solicit anything illegal from a Luminary;
• scrape, copy or resell the platform or its contents, interfere with it, or try to reach data that is not yours;
• write a review of a session you did not attend, or pay anybody for one.

• Verification. You must apply, and we review what you claim about yourself before your page is public. We may decline an application, or remove a listing, without being obliged to explain a commercial decision.
• Independent, not employed. You are engaged by us as an independent provider. Nothing here makes you our employee, partner or agent, and you are responsible for your own taxes and registrations.
• Our fee. We keep 7% of the price of a Connect and 7% of a Space seat. The rate that applies to a session is the rate in force on the day it was bought, and a later change never re-prices it.
• When you are paid. Your share of a session is held until 5 minutes after a Connect’s scheduled end, and 5 minutes after a Space’s. If nothing is reported in that time it is approved, and we send it to the bank account or UPI ID on your payout details — normally within 3 working days of approval. You are told when it is approved and again when it is sent, with the bank’s reference.
• Payout details and PAN. We can only pay you once you have given us a destination and your PAN. We deduct tax at source and any other amount the law requires us to deduct, and account for it against that PAN.
• Turning up is what earns it. If you do not join a session you agreed to host, every buyer is refunded in full and you are paid nothing for it. If you cancel, every seat is refunded in full, however late.
• While a problem is being looked at, the money for that seat is held and not paid out. You are told it has been held, how much it is, and how the matter ended — whichever way it goes.
• You are responsible for what you say in a session, for holding any licence or registration your field requires, and for not presenting yourself as offering regulated advice you are not qualified to give.

Vetta, its name, its design and its software are ours. You may not copy or reuse them without our permission.

What you put on Vetta — your profile, your achievements, your intro video, your messages, your reviews — stays yours. By putting it here you give us permission to host it, show it to the people it is meant for, and, for anything you have made public, to use it to promote the platform and your own listing.

We may remove anything that breaks these terms or the law, and we may suspend an account while we look into it.

• A session is a conversation, not professional advice. Nothing said in one is legal, medical, financial or investment advice, and it is not a substitute for taking proper advice from somebody qualified to give it and instructed to do so. Decisions you take afterwards are yours.
• We verify what a Luminary claims about themselves. We do not guarantee that a session will produce any particular result, insight or outcome.
• The platform depends on your internet connection, your device and services we do not control. We do not promise it will be available uninterrupted.

Where the law allows us to limit it, our total liability to you for anything connected with a session is limited to the amount you paid for that session. We are not liable for indirect or consequential loss, or for loss of profit, opportunity or data.

Nothing in these terms limits any liability that cannot be limited under Indian law, including for fraud.

We may suspend or close an account that breaks these terms, or where we reasonably suspect fraud or a risk to somebody’s safety. A suspension stops new bookings; it does not take away money already earned, which is paid or refunded on the rules above.

We may update these terms. The date at the top says when they last changed, and continuing to use Vetta after a change means you accept it. The terms that apply to a session are the ones published when it was booked.

These terms are governed by the laws of India, and the courts at Kolkata, West Bengal have exclusive jurisdiction over any dispute arising out of them.

If something has gone wrong and you want it looked at formally, write to our Grievance Officer:

For anything else, our address, phone number and email are on Contact us.